Effective Date: October 6, 2024
At We Are Free Souls, Inc. (“We Are Free Souls,” “we,” “us,” or “our”), we aim to provide a seamless and timely shipping experience for our customers. As a dropshipping marketplace connected to third-party suppliers through AutoDS, shipping times and policies vary depending on the supplier. Please carefully review our shipping policy below.
1. Order Processing
Once you place an order through our website, wearefreesouls.com, the processing time may vary depending on the supplier and the availability of the product. Most orders are processed within 2-5 business days, though some products may take longer due to supplier processing times. Please note that processing times do not include shipping times.
You will receive an email confirmation once your order is processed and shipped, including tracking information if available.
2. Shipping Methods and Delivery Times
We partner with third-party suppliers to fulfill orders, and the shipping methods used will vary depending on the supplier and your location. Shipping times will vary based on the destination and shipping service selected at checkout.
- Domestic Shipping (U.S.): Estimated delivery time is 7-14 business days after processing.
- International Shipping: Estimated delivery time is 10-30 business days, depending on your location and the supplier.
Please note that these are estimated delivery times, and we cannot guarantee the exact arrival date. Delivery times may be affected by factors such as holidays, customs delays, or unforeseen shipping disruptions.
3. Shipping Fees
Shipping fees are calculated at checkout and vary depending on the shipping destination, the size and weight of the product, and the supplier. Shipping costs will be clearly displayed before you complete your order.
For some products, free shipping may be available. Please check the product page for specific shipping details.
4. Tracking Your Order
Once your order has been shipped, you will receive an email with tracking information if the supplier provides it. You can use the tracking number provided to monitor your order’s progress. Please note that tracking updates may take a few days to reflect once the product is shipped.
5. International Shipping and Customs Fees
For international orders, customs, duties, and taxes may be applicable based on your country’s laws. These fees are not included in the purchase price and are the responsibility of the customer. We are not responsible for any delays caused by customs or for any customs fees or taxes applied to your order.
6. Delayed, Lost, or Missing Packages
While we strive to ensure timely delivery, we cannot control shipping delays once the order has left our suppliers. If your order has not arrived within the estimated shipping time, please contact us through a support ticket or at [email protected], and we will work with the supplier to resolve the issue.
If a package is confirmed lost in transit by the carrier, we will offer a full refund or replacement for the item.
7. Split Shipments
Some items in your order may ship separately, especially if they come from different suppliers. In such cases, you will receive separate tracking numbers for each shipment.
8. Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete when placing your order. We Are Free Souls is not responsible for packages delivered to an incorrect or incomplete address. If you realize there is an error in your shipping address, please contact us immediately through a support ticket. Once the order has been processed or shipped, we may not be able to modify the address.
9. Contact Information
If you have any questions about your order or shipping, please submit a support ticket through our system or contact us at:
We Are Free Souls, Inc.
131 Continental Drive, Newark, Delaware 19713
Email: [email protected]
By placing an order with We Are Free Souls, you agree to this Shipping Policy.