Overview
Tracking your order with We Are Free Souls is simple and straightforward. You can view your order details directly from your account dashboard or use the tracking link sent to your email.
Steps to Track Your Order
1. Log in to Your Account
• Visit My Account Dashboard.
• Once logged in, click “Orders” from the left-hand menu or visit this link directly: Orders.
• Find the relevant order to view its status and tracking details.
2. Check Your Email for a Shipping Confirmation
• After your order is processed, you’ll receive an email confirmation with your tracking number and carrier details (e.g., FedEx, DHL).
• If you can’t find the email, check your spam or junk folder.
3. Use the Carrier’s Tracking System
• In the shipping email, you’ll find a link to the carrier’s tracking page.
• Click the link to track your package in real-time and see the expected delivery date.
What If I Can’t Track My Order?
• Order Processing: It might take 24-48 hours for the tracking information to become available after the shipment is processed.
• Logged in with the Wrong Email? Make sure you are logged in with the same email address you used for the purchase.
• Need Help? If you still can’t find your order details, contact our support team directly through your Support portal.
Frequently Asked Questions
1. Can I Change My Shipping Address After the Order Is Placed?
Once the order is shipped, we are unable to modify the shipping address. You can try contacting the carrier directly to see if they can assist with changes.
2. What Happens If I’m Not Home During Delivery?
Most carriers will leave a delivery notice or offer options to reschedule the delivery or pick up your package from a nearby facility.
Need Assistance?
If you have further questions or need support, you can log a ticket in our Support portal, or email us at [email protected].