A declined payment can be frustrating, but it’s usually due to a few common reasons. Below are the most likely causes and steps to resolve the issue quickly.
Possible Reasons for Payment Declines
1. Incorrect Payment Details
• Double-check the card number, expiration date, CVV, and billing address you entered.
2. Insufficient Funds
• Ensure that your account has enough available balance to cover the purchase amount.
3. Bank or Card Issuer Block
• Sometimes banks or credit card providers block transactions they consider unusual or suspicious. This can happen with international orders or large purchases.
4. Expired Card
• If your card has expired, you’ll need to update your payment details. Visit the Wallet section to add a new card.
5. Daily Spending Limits
• Some banks impose daily limits on purchases. Check with your bank if you’ve reached your limit for the day.
What to Do If Your Payment Is Declined
1. Try a Different Payment Method
• Use a different card or digital wallet at checkout.
2. Contact Your Bank or Card Issuer
• If the issue persists, call your bank to see if there’s a block or issue with your account.
3. Check Your Payment Settings in Your Account
• Visit the Wallet section to ensure your payment methods are up to date.
4. Place the Order Again
• If the issue is resolved, return to your cart and complete the purchase.
Frequently Asked Questions
1. Will I Be Charged if My Payment Is Declined?
• No. If the payment is not approved, your order will not be processed, and no charge will appear on your statement.
2. How Do I Know If My Order Went Through?
• You’ll receive an order confirmation email if the payment was successful. If you don’t see it, check your spam/junk folder or log in to your account to confirm the order status.
Need Assistance?
If you still have trouble making a payment, contact us via the Support Portal or email [email protected] for further assistance.