Why Was My Payment Declined?

A declined payment can be frustrating, but it’s usually due to a few common reasons. Below are the most likely causes and steps to resolve the issue quickly.

Possible Reasons for Payment Declines

1. Incorrect Payment Details

• Double-check the card number, expiration date, CVV, and billing address you entered.

2. Insufficient Funds

• Ensure that your account has enough available balance to cover the purchase amount.

3. Bank or Card Issuer Block

• Sometimes banks or credit card providers block transactions they consider unusual or suspicious. This can happen with international orders or large purchases.

4. Expired Card

• If your card has expired, you’ll need to update your payment details. Visit the Wallet section to add a new card.

5. Daily Spending Limits

• Some banks impose daily limits on purchases. Check with your bank if you’ve reached your limit for the day.

What to Do If Your Payment Is Declined

1. Try a Different Payment Method

• Use a different card or digital wallet at checkout.

2. Contact Your Bank or Card Issuer

• If the issue persists, call your bank to see if there’s a block or issue with your account.

3. Check Your Payment Settings in Your Account

• Visit the Wallet section to ensure your payment methods are up to date.

4. Place the Order Again

• If the issue is resolved, return to your cart and complete the purchase.

Frequently Asked Questions

1. Will I Be Charged if My Payment Is Declined?

• No. If the payment is not approved, your order will not be processed, and no charge will appear on your statement.

2. How Do I Know If My Order Went Through?

• You’ll receive an order confirmation email if the payment was successful. If you don’t see it, check your spam/junk folder or log in to your account to confirm the order status.

Need Assistance?

If you still have trouble making a payment, contact us via the Support Portal or email [email protected] for further assistance.

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