If you haven’t received your order confirmation email, follow these troubleshooting steps to ensure your order went through successfully.
Steps to Resolve the Issue
1. Check Your Spam or Junk Folder
• Sometimes confirmation emails get filtered into spam or junk folders.
2. Verify Your Email Address
• Log in to your Account Dashboard and go to Profile to ensure the correct email address was used.
3. Wait a Few Minutes
• Occasionally, emails can be delayed. Wait 10-15 minutes and check again.
4. Check Your Orders Section
• Go to the Orders section in your account to see if the order was successfully placed.
Frequently Asked Questions
1. What If My Order Doesn’t Appear in My Account?
• If the order isn’t visible, it may not have gone through. Contact support for confirmation.
2. Can I Request Another Confirmation Email?
• Yes, contact us via the Support Portal or email [email protected] to resend the confirmation.
3. What If I Checked Out as a Guest?
• If you didn’t create an account, make sure you entered the correct email at checkout. Contact support if the issue persists.
Need Help?
If you still haven’t received your order confirmation email, contact us through the Support Portal or email [email protected].