Encountering issues at checkout? Follow the steps below to resolve common checkout problems and complete your order smoothly.
Troubleshooting Steps
1. Check Your Payment Information
• Ensure your card details (number, expiration date, and CVV) are correct.
• Verify that your billing address matches the one on file with your payment provider.
2. Clear Your Cart and Try Again
• Remove items from your cart and add them again. This can fix any temporary glitches.
3. Switch to a Different Browser or Device
• Sometimes checkout issues are related to browser compatibility. Try using a different browser or device.
4. Disable Browser Extensions
• Extensions like ad blockers can interfere with checkout. Try disabling them or switch to incognito/private mode.
5. Check Your Internet Connection
• Ensure you have a stable internet connection during checkout.
Frequently Asked Questions
1. Can I Place an Order Without an Account?
• Yes, you can check out as a guest, but creating an account allows you to track your order easily.
2. Why Is My Payment Not Going Through?
• Your payment may be declined due to insufficient funds, expired cards, or incorrect information. Refer to our Payment Declines article for more details.
3. Can I Save My Cart for Later?
• Yes, your cart will be saved if you log into your account on the same device.
Need Help?
If you’re still unable to check out, contact us through the Support Portal or email [email protected].