While we aim to offer flexible returns, some items are not eligible for return or exchange. Below are the types of products that fall under our non-returnable policy.
Non-Returnable Items
1. Personalized or Custom-Made Products
• Items that have been customized or made-to-order cannot be returned.
2. Intimate or Hygienic Products
• Products such as underwear, swimwear, or beauty items are non-returnable for hygiene reasons.
3. Final Sale Items
• Items marked as “Final Sale” at the time of purchase cannot be returned or exchanged.
4. Digital Products or Gift Cards
• Any digital downloads, gift cards, or store credits are non-refundable.
Frequently Asked Questions
1. How Do I Know If an Item Is Non-Returnable?
• Non-returnable items are clearly marked on the product page and at checkout.
2. Can I Exchange a Non-Returnable Item?
• Unfortunately, non-returnable items are not eligible for exchange either.
3. What If I Receive a Damaged Non-Returnable Item?
• If the item arrives damaged or defective, contact us immediately through the Support Portal or email [email protected], and we will assist you with a resolution.
Need Help?
If you have further questions, contact us through the Support Portal or email us at [email protected].