We want you to love your purchase! If you’re not satisfied, you can return most items within 30 days of delivery. Below are the details of our return policy.
Return Policy Guidelines
1. Eligible Items for Return
• Items must be in new, unused condition with all original tags and packaging.
• Some items, such as personalized or final sale products, are not eligible for return.
2. Return Window
• Returns must be initiated within 30 days of delivery.
3. Refund Method
• Refunds are issued to the original payment method or as store credit if preferred.
4. Return Shipping Costs
• The customer is responsible for return shipping costs unless the item was damaged or incorrect.
How to Initiate a Return
1. Log in to Your Account
• Visit the My Account Dashboard and go to the Orders section.
2. Select the Order You Wish to Return
• Click on the order and choose “Request Return” if the option is available.
3. Submit a Support Ticket
• If the return option isn’t visible, contact us through the Support Portal to initiate the return.
Frequently Asked Questions
1. How Long Does It Take to Process a Return?
• Returns are processed within 5-7 business days after the item is received at our warehouse.
2. Can I Exchange an Item Instead of Returning It?
• Yes! If your item qualifies, you can request an exchange for a different size or color.
3. Are There Items That Can’t Be Returned?
• Final sale, personalized, or intimate items are non-returnable. Be sure to review the product details before purchasing.
Need Help?
If you have further questions about returns, contact us through the Support Portal or email us at [email protected].