We aim to make our promotions seamless, but if you run into trouble, follow the steps below to troubleshoot.
Steps to Resolve Promotion Issues
1. Check the Promotion Terms and Conditions
• Make sure the promotion is still active and applies to the items in your cart. Some promotions exclude sale items or specific products.
2. Verify the Minimum Purchase Requirement
• Some promotions require a minimum purchase amount. Double-check that your cart meets the requirements.
3. Ensure the Code Is Entered Correctly
• Enter the code exactly as it appears, without spaces or special characters.
4. Try a Different Browser or Clear Your Cache
• Sometimes, clearing your browser’s cache or switching to a different browser can resolve technical issues.
Frequently Asked Questions
1. What If the Promotion Has Expired?
• Unfortunately, expired promotions cannot be reactivated. Be sure to use your code before the expiration date.
2. Can I Get a Refund If I Forgot to Apply a Promotion?
• Promotions cannot be applied retroactively. Make sure to apply the code at checkout to take advantage of the offer.
3. What If the Promotion Still Doesn’t Work?
• If you’ve followed all the steps and the promotion still isn’t working, contact us through the Support Portal or email [email protected].
Need Help?
If you encounter further issues with promotions, please contact us via the Support Portal or email us at [email protected].