We Are Free Souls strives to deliver your products quickly and efficiently. Please review our shipping policies to understand delivery times, costs, and other important information.
Shipping Policy Details
1. Processing Time
• Orders are processed within 1-2 business days.
• Processing may take longer during peak seasons or holidays.
2. Domestic Shipping
• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
3. International Shipping
• Delivery times vary from 7-21 business days, depending on the destination. Delays may occur due to customs clearance.
4. Shipping Costs
• Costs are calculated at checkout based on your location and the weight of your order.
• Free shipping is available for qualifying orders over a specified amount.
Order Tracking
• Once your order ships, you will receive a tracking link via email.
• You can also monitor your order’s progress in the Orders section of your account.
Undelivered or Lost Packages
1. Incorrect Address Provided
• If the address provided is incorrect, the order may be returned to us. Reshipping fees may apply.
2. Lost in Transit
• If your package is lost in transit, contact us through the Support Portal or email [email protected] for assistance.
3. Customs and Import Duties
• International customers are responsible for any customs fees or import duties.
Frequently Asked Questions
1. Can I Change My Shipping Address After Placing an Order?
• Contact us immediately if you need to update your shipping address. Changes can only be made before the order is shipped.
2. Do You Ship to PO Boxes or APO/FPO Addresses?
• Yes, we ship to PO Boxes and APO/FPO addresses. Delivery times may vary.
3. What Happens If My Order Arrives Late?
• If your order is delayed, please reach out via the Support Portal for assistance.
Need Help?
For any questions about our shipping policies, contact us via the Support Portal or email us at [email protected].