If you are experiencing issues logging into your account, follow the steps below to resolve common login problems.
Troubleshooting Steps
1. Check Your Email and Password
• Ensure you are entering the correct email address and password. Make sure there are no extra spaces or typos.
2. Reset Your Password
• If you’ve forgotten your password, click “Lost your password?” on the Login Page.
• Follow the instructions to receive a password reset email.
3. Clear Your Browser Cache
• Sometimes clearing your browser’s cache or trying a different browser can resolve login issues.
4. Disable Browser Extensions
• Some browser extensions may interfere with the login process. Try disabling extensions or logging in from an incognito/private browser window.
Frequently Asked Questions
1. What If I Don’t Receive the Password Reset Email?
• Check your spam or junk folder. If it still doesn’t appear, contact [email protected] for assistance.
2. Can I Log in Using Social Media Accounts?
• We currently do not support social media logins. Use the email and password associated with your account.
3. How Do I Know If My Account Was Locked?
• If you’ve made too many incorrect login attempts, your account may be temporarily locked. Contact us via the Support Portal if this happens.
Need Help?
If you’re still unable to log in, please submit a ticket via the Support Portal or email us at [email protected].