Managing your orders efficiently is essential to building trust and ensuring customer satisfaction. Follow the steps below to manage your sales, track orders, and fulfill them smoothly on We Are Free Souls.
Steps to Manage Orders
1. Access Your Seller Dashboard
• Log in to your My Account and navigate to your Seller Dashboard.
2. View Incoming Orders
• Go to the Orders section to view all placed orders. Each order will display details like product name, quantity, customer information, and order status.
3. Update Order Status
• As you process the order:
• Pending: The order is placed but not processed yet.
• Processing: You’ve begun preparing the order.
• Completed: The order has been fulfilled.
• Cancelled: If the order cannot be completed, update it to “Cancelled” status.
How to Fulfill Orders
1. Prepare the Order
• For physical products, ensure items are carefully packed and labeled with the correct customer details.
• For digital products, ensure the download link or file is attached.
2. Ship the Product (For Physical Goods)
• Use the preferred carrier to ship the product and update the tracking number in the order dashboard.
3. Notify the Customer
• Once the product is shipped or the digital product is delivered, update the order status to “Completed.”
• Customers will receive an email confirming their order has been fulfilled.
Frequently Asked Questions
1. How Do I Handle Customer Returns?
• If a customer requests a return, manage it through the Support Portal or your Orders section.
2. Can I Cancel an Order After It’s Been Placed?
• Yes, if the product hasn’t been shipped yet. Update the order status to “Cancelled” and notify the customer.
3. What Happens If I Miss a Fulfillment Deadline?
• If a delay occurs, contact the customer promptly and offer a resolution to maintain trust.
Need Help?
For further questions about managing your orders, contact us via the Support Portal or email [email protected].