Refunds are processed as quickly as possible once your return or cancellation request is approved. However, the time it takes for the funds to appear in your account may vary depending on your payment method and bank.
Refund Processing Time
1. Approval of Refund Request
• Refunds are approved within 1-2 business days once the request is reviewed.
2. Processing Time for Payment Methods
• Credit/Debit Cards: 5-10 business days, depending on your bank.
• PayPal: Refunds are typically processed within 1-3 business days.
• Digital Wallets (Apple Pay / Google Pay): 5-7 business days, depending on the wallet provider.
• Shop Pay: Refunds may take 5-10 business days, depending on the installment plan and provider.
3. Bank Delays
• Some banks may take additional time to release funds, even after the refund has been processed on our end.
How to Check the Status of Your Refund
1. Log in to Your Account
• Visit the My Account Dashboard and go to Orders.
• Check the status of the relevant order to see if the refund has been processed.
2. Track Your Refund with Your Bank or Wallet Provider
• Contact your bank or wallet provider if the refund doesn’t appear after 10 business days.
Frequently Asked Questions
1. Will I Be Notified When My Refund Is Processed?
• Yes, we’ll send you an email confirmation once the refund is initiated.
2. What If I Don’t See My Refund After 10 Business Days?
• If the refund hasn’t appeared in your account after 10 business days, contact us via the Support Portal or email us at [email protected] for assistance.
3. Will I Be Refunded for Shipping Fees?
• Shipping fees are non-refundable unless the refund is due to an error on our part.
Need Help?
If you have any questions or need further assistance with your refund, reach out to us via the Support Portal or email us at [email protected].