We aim to process all returns and exchanges quickly. Below is the estimated timeline from the moment you initiate your return or exchange to when it’s completed.
Timeline for Returns and Exchanges
1. Initiate the Return or Exchange
• Submit your request through the Orders section or open a Support Ticket.
2. Shipping Back the Item
• If approved, you’ll receive a return label or shipping instructions within 1-2 business days.
• Shipping the item back may take 5-10 business days depending on your location and the carrier.
3. Processing the Return or Exchange
• Once we receive your item, it will be inspected and processed within 5-7 business days.
4. Refund or Exchange Completion
• Refunds are issued to your original payment method and may take 5-10 business days to reflect in your account, depending on your bank.
• For exchanges, the replacement item will be shipped within 2-3 business days of processing.
Frequently Asked Questions
1. Can I Track My Return or Exchange?
• Yes, you will receive tracking details for both the return and the exchanged item (if applicable).
2. What If My Return Takes Longer Than Expected?
• If your return hasn’t been processed within the expected time, contact us via the Support Portal or email [email protected].
3. How Long Do Refunds Take to Appear in My Account?
• Refunds usually appear within 5-10 business days after processing, but this may vary depending on your bank or payment provider.
Need Help?
If you encounter delays or have further questions, contact us via the Support Portal or email us at [email protected].