We aim to ensure you love everything you purchase from We Are Free Souls. If you’re not completely satisfied, you can request a refund by following the steps below.
Steps to Request a Refund
1. Log in to Your Account
• Visit the My Account Dashboard.
• Go to Orders and find the order you wish to refund.
• Select the order and click Request Refund if available.
2. Open a Support Ticket
• If the refund option isn’t visible, submit a ticket through our Support Portal with the order details and reason for the refund request.
3. Wait for Refund Confirmation
• We’ll review your request within 1-2 business days and send an email confirmation once it’s approved. If further information is required, we’ll reach out to you via the ticket system.
Refund Processing Time
• Payment Method: Refunds will be credited back to the original payment method used at checkout.
• Processing Time: It can take 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Frequently Asked Questions
1. What If My Order Has Already Shipped?
• If your order has already shipped, you will need to initiate a return before requesting a refund. Please see our Returns & Exchanges policy for details.
2. Are Any Items Non-Refundable?
• Some items may not be eligible for a refund, such as final sale products or personalized items. Check the product description or contact support for clarification.
3. Will I Be Refunded for Shipping Costs?
• In most cases, shipping fees are non-refundable unless the refund is due to an error on our part.
Need Assistance?
If you need help with your refund request, contact us through the Support Portal or email us at [email protected].