If you encounter an issue while using our website—such as broken links, error messages, or slow loading times—you can report it to us for a quick resolution.
Steps to Report a Website Issue
1. Take a Screenshot (If Possible)
• Capture the issue you’re experiencing to provide clear details.
2. Describe the Issue
• Include information such as:
• Page URL where the issue occurred
• Browser or device you were using
• Any error messages you received
3. Submit a Support Ticket
• Visit the Support Portal and open a new ticket.
• Provide a detailed description and attach any relevant screenshots.
Frequently Asked Questions
1. How Long Will It Take to Resolve the Issue?
• Most issues are resolved within 1-2 business days, depending on the complexity of the problem.
2. Can I Still Place an Order If the Website Has Issues?
• Yes, contact us at [email protected] if you encounter checkout problems, and we’ll assist you directly.
3. What If the Problem Is with My Device or Browser?
• Try clearing your browser’s cache or switching to a different device. If the issue persists, report it to us for further investigation.
Need Help?
If you experience technical issues with the site, please submit a ticket through the Support Portal or email us at [email protected].