f you need to return or exchange an item, the process is simple. Follow the steps below to initiate your request through your account or our support system.
Steps to Initiate a Return or Exchange
1. Log in to Your Account
• Visit the My Account Dashboard.
2. Go to the Orders Section
• Click on Orders to view your order history.
3. Select the Order You Wish to Return or Exchange
• Find the relevant order and click “Request Return” or “Exchange” if available.
4. Submit Your Request
• Follow the instructions to print your return label, if applicable.
• If the option is not available, submit a Support Ticket with your order details and the reason for the return or exchange.
What Happens Next?
1. Return Shipping
• Ship the item back using the return label, if provided.
• Customers are responsible for return shipping fees unless the return is due to an error on our part.
2. Processing Time
• Once we receive the item, your return or exchange will be processed within 5-7 business days.
Frequently Asked Questions
1. Can I Exchange an Item for a Different Product?
• Exchanges are only available for size or color changes. If you’d like a different product, please initiate a return and place a new order.
2. What If the Item I Want Is Out of Stock?
• If the item you requested for an exchange is unavailable, we will notify you and issue a refund or store credit.
3. Can I Track My Return or Exchange?
• Yes, you will receive tracking details once your return or exchange is processed.
Need Help?
If you encounter any issues, contact us via the Support Portal or email us at [email protected].