We understand that plans can change. If you need to modify or cancel your order, you can do so as long as it hasn’t been processed or shipped. Follow the steps below to see how to manage your order.
Steps to Change or Cancel Your Order
1. Log in to Your Account:
• Visit the My Account Dashboard and click Orders from the left-hand menu.
• Select the order you wish to modify or cancel.
2. Check the Order Status:
• If the order status is still “Processing,” you may be able to make changes.
• Orders that have already shipped cannot be modified or canceled.
3. Submit a Cancellation or Change Request:
• Open a support ticket via our Support Portal with your order details.
• Alternatively, email us at [email protected].
Frequently Asked Questions
1. Can I Change the Items in My Order?
• If your order hasn’t been processed yet, you can request changes, such as swapping items or updating quantities. Just open a support ticket or contact us via email.
2. What If My Order Has Already Shipped?
• Unfortunately, we cannot cancel or modify orders that have already shipped. However, you can return the item once it arrives by following our return process.
3. How Long Does It Take to Process a Cancellation?
• Cancellations are usually processed within 1-2 business days. You will receive an email confirmation once your request is complete.
4. Will I Get a Refund if I Cancel My Order?
• Yes, if your order is successfully canceled, you’ll receive a full refund to your original payment method. Refunds may take 5-10 business days to reflect in your account, depending on your bank.
Need Help?
If you need further assistance, submit a ticket in our Support Portal or email us at [email protected].