Yes! If your item isn’t the right size or color, you can exchange it easily. Follow the steps below to initiate an exchange and get the perfect item.
How to Exchange an Item
1. Log in to Your Account
• Visit the My Account Dashboard.
2. Select the Order You Wish to Exchange
• Navigate to the Orders section and choose the relevant order.
3. Request an Exchange
• If available, click “Exchange” and select the new size or color you want.
• If the option isn’t available, open a Support Ticket with your order details.
4. Send the Original Item Back
• Print the return label provided and ship the item within 7 days.
• Exchanges are only processed once the original item is received.
Frequently Asked Questions
1. How Long Does an Exchange Take?
• Exchanges are processed within 5-7 business days after we receive the original item.
2. What If the Item I Want Is Out of Stock?
• If the requested size or color is unavailable, you’ll be offered a refund or store credit.
3. Do I Have to Pay for Return Shipping?
• Return shipping for exchanges is free if the exchange is due to a size or color issue.
Need Help?
If you have further questions or need help with an exchange, contact us via the Support Portal or email us at [email protected].