We offer exchanges for size or color variations, but if you want to exchange an item for a different product, follow the steps below.
Steps to Exchange for a Different Product
1. Return the Original Item
• Initiate a return through the Orders section of your account or open a Support Ticket.
2. Receive a Refund or Store Credit
• Once we receive the item, you can choose to receive a refund or store credit to use toward your new purchase.
3. Place a New Order
• Use your refund or store credit to purchase the new product directly from our store.
Frequently Asked Questions
1. Can I Exchange Multiple Items at Once?
• Yes, as long as all items meet the return criteria, you can exchange or return them.
2. What Happens If the New Product Is More Expensive?
• If the new product costs more, you’ll need to pay the difference during checkout.
3. Can I Use a Discount Code on the New Product?
• Yes, you can apply a discount code to the new order if it meets the code’s terms.
Need Help?
If you need assistance with your exchange, contact us through the Support Portal or email us at [email protected].
That wraps up Returns & Exchanges! Now, let’s move forward with the next article from the Technical Support & Troubleshooting section.
My Discount Code Isn’t Working. What Should I Do?
Category: Technical Support & Troubleshooting
Overview
If your discount code isn’t working, try these steps to resolve the issue and apply your savings.
Troubleshooting Steps
1. Check the Code for Typos
• Make sure the code is entered exactly as provided, without extra spaces or special characters.
2. Review the Terms and Conditions
• Verify that the code is still valid and applies to the items in your cart.
3. Check for Exclusions
• Some discount codes exclude certain products, sale items, or brands.
4. Ensure the Code Hasn’t Expired
• Double-check the expiration date to ensure the code is still active.
Frequently Asked Questions
1. Can I Use Multiple Codes on One Order?
• No, only one discount code can be applied per order.
2. What If the Code Still Doesn’t Work?
• If the code is valid and you’re still experiencing issues, contact us through the Support Portal or email [email protected].
3. Can I Apply the Code After Placing My Order?
• Unfortunately, discount codes cannot be applied retroactively.
Need Help?
If you encounter further issues, contact us through the Support Portal or email us at [email protected].