How can we help you?
Help Topics
Account Management
5 Articles- How Do I Create an Account?
- How Can I Edit My Personal Information?
- How Do I Delete My Account?
- How Do I Log Out of My Account?
- How Do I Access My Order History?
Payments & Refunds
6 Articles- What Payment Methods Do You Accept?
- How Do I Request a Refund?
- Why Was My Payment Declined?
- How Long Does It Take to Receive a Refund?
- Can I Use Store Credit or Gift Cards?
Policies & Terms
5 Articles- What Is Your Privacy Policy?
- What Are Your Terms of Service?
- What Are the Shipping Policies?
- What Are the Prohibited Products and Activities?
- Where Is We Are Free Souls Based?
Product Information & Availability
5 Articles- Are Your Products In Stock?
- How Can I Find Sizing Information?
- How Do I Know If a Product Will Be Restocked?
- Are Your Products Sustainable or Eco-Friendly?
- How Do I Use the Size Guide?
Promotions & Discounts
4 Articles- Can I Use More Than One Discount Code?
- What Happens If a Promotion Doesn’t Work?
- Do You Offer Loyalty Programs or Membership Discounts?
- How Do I Stay Updated on Upcoming Promotions?
Returns & Exchanges
5 Articles- How Do I Initiate a Return or Exchange?
- What Items Are Non-Returnable?
- How Long Do Returns and Exchanges Take?
- Can I Exchange an Item for a Different Size or Color?
- Can I Exchange an Item for a Different Product?
Shipping & Orders
5 Articles- How Do I Track My Order?
- When Will My Order Arrive?
- How Can I Change or Cancel My Order?
- Do You Ship Internationally?
- What Are the Shipping Costs?